Over this time, we have
consistently seen opportunities for synergy across the
work we do in both spaces. We work with several
customers for whom we run a business process as well as
build applications integral to the same process. In many
cases the outsourcing of business processes is preceded
by process automation and integration with business
process management tools, to increase the control over
the processes.
Further, we have seen significant benefits of
cross-pollination across our IT operational units.
Process understanding and business process
re-engineering skill sets built up as a part of our
function have enabled us to offer combined solutions to
our customers and prospects. Similarly, process
automation has substantially improved the quality and “throughput”
for several business processes outsourced to us.
We also find that the best business organizations today
are focusing strongly on their core competencies, while
requiring efficient execution of functions which support
that competency. This has fueled the outsourcing of
support functions and peripheral processes. Such
organizations are increasingly looking for end-to-end
business solutions, not software solutions or process
capabilities. We seek to align ourselves with the needs
and priorities of our clients. Our approach to business
solutions are a reflection of our commitment to that
goal. Silicon Valley Services has drawn on both its IT
capabilities to present a two-pronged Solutions
offering. We provide Integrated Solutions as well as a
Solutions Platform of which Integrated Solutions can be
driven to provide maximum value for our customers.
